Orders & Shipping
Common purchase queries answered
For national shipping, the estimated delivery time is typically 4-7 working days. However, for international shipments, the delivery time can vary depending on the destination country.
Once your order shipped from our facility you’ll receive email with tracking number then you can track your shipment.
Yes we do ship across the world.
Returns & Exchange
If you need to swap an item
We take pride in our large customer base and aim to meet their expectations. In case a product does not meet your satisfaction, you can return it to us within 5 days of receipt, provided it is in its original condition with all packaging, labels, and tags intact and unused. We will be happy to offer an exchange for the same product or one of similar value. If there is a minor differential amount of less than 5% of the product’s value, it will be charged or refunded to your wallet.
As a goodwill gesture, we do not charge any service or restocking fees for returns. However, if returns become repetitive, such charges may be levied. Reverse pickup for products over Rs 2000 within India or in case of size change is free. Otherwise, the customer is responsible for return logistics. Please note that any loss or damage to goods during return shipping will be the buyer’s responsibility. We reserve the right to inspect and assess returned items for exchange. If the returned item does not meet the above criteria, it may be sent back as-is. We highly recommend obtaining a Return Ticket ID from our team before initiating a return for smoother tracking, faster processing, and minimal errors.
UNBOXING VIDEO:
To ensure you have received your goods in good condition, we recommend making an unboxing video while accepting deliveries. This will serve as evidence if any transit damages occur.
We’ll provide exchange on wrong products with a full video of courier opening. Without video you cannot claim the exchange of the product.
You can Email us with full parcel opening video.
You can anytime contact on our Number – +91-9899767916 or Email at info@propelsports.in